Support
We read every email.
Fastest way to reach us: email support@visera.vision. Include your iPhone model and iOS version and we'll get back to you quickly.
Requirements
- iOS 26 or later.
- An iPhone Pro with LiDAR — iPhone 12 Pro or newer Pro / Pro Max — for scanning rooms and detecting walls.
- Camera permission. Visera is an AR app; it can't preview walls without the camera.
On iPhones without a LiDAR scanner you can still install Visera and explore a demo room, but live wall scanning is unavailable — that hardware is what measures your room.
Tips for a great scan
- Light the room. LiDAR works in low light, but colour preview is truest with your normal room lighting on.
- Move slowly and follow the on-screen coaching — sweep across each wall until it's captured.
- Stand back a little. One to two metres from the wall gives the scanner the best view.
- Windows and doors are detected automatically. Flush coverings (like roller blinds) can read as wall — use the cut tool to trim them manually.
Common questions
The colour looks different from the paint chip.
Visera renders colour through your room's real lighting — that's the point. A chip under store lighting will always differ from the same paint on your wall at dusk.
A wall won't take paint.
Re-scan the room, making sure the full wall is swept during the scan. Very glossy or glass surfaces can resist LiDAR capture.
Where are my saved rooms?
On your device only — nothing is uploaded. Deleting the app deletes your saved rooms. You can export a backup file from Settings before you do.
How do I cancel Visera Pro?
Subscriptions are managed by Apple, not by us: on your iPhone open Settings → your name → Subscriptions, choose Visera, then Cancel. Paint stays free either way.
How do I delete my profile?
In the app: Settings → Your Data → Delete account. This removes the current profile from the active app when storage is writable. Visera's append-only local integrity history may retain an earlier value until you erase the app's data by deleting the app.
Privacy
Visera has no account server or cloud sync. Rooms, scans and designs stay on your iPhone unless you deliberately export or share them. Some detailed scans may offer an optional, local raw RGB-D package; the default is not to retain it. Read the full privacy policy.