We read every email.
Fastest way to reach us: email support@visera.vision. Include your iPhone model and iOS version and we'll get back to you quickly.
On iPhones without a LiDAR scanner you can still install Visera and explore a demo room, but live wall scanning is unavailable — that hardware is what measures your room.
Visera renders colour through your room's real lighting — that's the point. A chip under store lighting will always differ from the same paint on your wall at dusk.
Re-scan the room, making sure the full wall is swept during the scan. Very glossy or glass surfaces can resist LiDAR capture.
On your device only — nothing is uploaded. Deleting the app deletes your saved rooms. You can export a backup file from Settings before you do.
Subscriptions are managed by Apple, not by us: on your iPhone open Settings → your name → Subscriptions, choose Visera, then Cancel. Paint stays free either way.
In the app: Settings → Your Data → Delete account. This removes the current profile from the active app when storage is writable. Visera's append-only local integrity history may retain an earlier value until you erase the app's data by deleting the app.
Visera has no account server or cloud sync. Rooms, scans and designs stay on your iPhone unless you deliberately export or share them. Some detailed scans may offer an optional, local raw RGB-D package; the default is not to retain it. Read the full privacy policy.